What does it mean when a mortgage company ';just services the loan, but is not an investor';?

We tried to see if we could refinance our mortgage without our prepayment penalty since we were doing it through that same company and that was their response...what does that mean?What does it mean when a mortgage company ';just services the loan, but is not an investor';?
The ';investor'; is the person who provided you with the money


In your situation the ';mortgage company'; was hired %26amp; gets paid by the investor to do all the administration associated with your mortgage.What does it mean when a mortgage company ';just services the loan, but is not an investor';?
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All they do is take care of the paperwork, crediting your payments, etc. Ask them who holds the mortgage.